Shipping, Returns, & Other Policies

Returns

If for any reason you are not satisfied with your purchase, our return policy provides for the return of any non-installed items in the original packaging within 14 days of delivery. A 20% restock/packaging/inventory fee will apply.

 

FLEXBILT'S REQUIREMENTS FOR A SUCCESSFUL RETURN:

  • Item(s) delivered within the last 14 days

  • Item(s) was approved to be returned and 

  • Item(s) in the original factory carton(s) complete with all original packaging

  • Item(s) has never been installed or modified while in your possession

  • Item(s) do not fall under the "Non-Returnable" list criteria below

If your return meets the above criteria, please email info@flexbiltcustoms.com or call 334-363-0168 to request a return authorization number from one of our customer service representatives.  Note: You will ALWAYS talk to FlexBilt Customs at our corporate offices located in Opelika AL and not someone overseas who cannot speak English!

 
PLEASE REMEMBER:

  • Returns will be accepted with prior authorization only. Any returns received in our warehouse without an issued return authorization number will be ineligible for a refund. All items must be returned within 5 days of RMA approval.

  • Returns will be subject to a 20% restocking fee

  • You will be responsible for the cost of return shipping.

  • The item and all parts must be returned in the original packaging, including all wrapping and factory carton.

  • The item must be packed exactly as it was shipped. Any variation may result in damage to the piece and could invalidate your return.

  • Installed or customized items are ineligible for return.

  • Closeout items are a final sale and not eligible for return.

 
RESTOCKING FEES:

All returns will be subject to a 20% restocking fee.
 
NON-RETURNABLE ITEMS:

  • Any items that have been installed in to a vehicle/application

  • Custom-Made Items

  • Special-Order Items

  • Used auto parts sold as-is (parts taken off vehicles we customize and then sell online)

  • Closeouts or On-Sale Items

  • Promotional items or discounted items (verbal or coupon codes)

  • Items that need insurance coverage on shipping

  • Items shipped outside of the continental US

  • Fragile items (glass items including light bars, pods, etc.)

  • Any items explicitly marked as non-returnable 

 
DEFECTIVE MERCHANDISE:

If you encounter a defect in your product, please email info@flexbiltcustoms.com or call 334-363-0168 to request a replacement or return to receive your RMA (return merchandise authorization).
 

Custom/Special Orders

All orders must be prepaid prior to shipping. This applies to items in-stock as well as special ordered and custom-ordered items. All custom/special orders can not be returned or canceled as well as closeouts, & items marked as non-returnable.

Damaged Shipments

Once the product leaves our facility, it is the carriers’ responsibility to deliver it in good condition. It is the buyers’ responsibility to check all received orders for damage prior to accepting it from the carrier. If a shipped order arrives with obvious damage, customer can refuse to accept it and the shipping company will return the merchandise to FlexBilt Customs. If damage is discovered after delivery has been accepted, customer will have to send photos to FlexBilt Customs where our staff will determine if carrier was at fault and if a refund and/or replacement will be processed. Upon receipt of the returned damaged order,  FlexBilt Customs will ship a replacement order at no cost to the customer.  

Shipping & Pick-Up

FlexBilt Customs ships worldwide through a network of carriers to ensure the best service and price for our customer. Domestic shipping within the continental US for items in our online store varies by item. Please visit the individual product pages to see the corresponding charges for your product interest.

To ensure proper delivery, and for the protection of our clients, all orders are shipped with a signature required upon delivery. If the receiver does not sign for delivery of the package by the 3rd delivery attempt or if the package is not picked up from the local access location within the carrier's specified allotted time frame, the package will be returned to FlexBilt Customs and the return policy will apply.

 

Please contact our customer service department for shipping charges on all products outside of our online web store, shipping outside of the continental US, and bulk order shipping. We cannot ship to a P.O. Box.  All orders received by 2:30 PM CST for in stock items will ship same day. Orders received after 2:30 PM CST for in stock items will ship the next business day. All urgent orders for in stock items will ship same day as long as our trucks haven't picked up for the day. All lead times listed on our site for out of stock items are estimates and do not include travel time from our location to yours.

We are here to meet your urgent needs! If you need an order expedited, please contact our customer service department and we will process your order accordingly. Please note: once guaranteed deliveries have been picked up by the carrier, it is the carrier's responsibility to deliver the items on time. Once a shipment is processed, the product is in the hands of the carrier and delivery time is determined by their schedule.  We strive to provide accurate shipment timelines based on information provided by the carrier, but FlexBilt Customs cannot guarantee delivery time once it leaves our door. Please contact the carrier on your receipt for delivery status using the tracking number provided. Please contact customer service should you need your tracking number.

At the customer's request, we will gladly make arrangements for redelivery or change of address with our shipping carriers when possible. Each carrier has different rules and fees regarding changes to a shipment. Customers requesting these changes after the product has been shipped will be charged the associated fee and in some cases may be responsible for contacting the carrier directly to arrange changes to the delivery.

 

The Freight quote that has been provided is based on and charged according to the shipping location information provided by the customer. Should the information provided by the customer prove to be inaccurate or should modifications be made, he or she is responsible for and will be charged any additional freight or shipping costs associated with that shipment. This includes but is not limited to:

  • Re-delivery charges,

  • Residential Delivery charges,

  • Delivery Appointment fees,

  • Lift Gate charges

  • and/or customs fees, if any.

 

Once a shipment is processed, the product is in the hands of the carrier and delivery time is determined by their schedule. We strive to provide accurate shipment timelines based on information provided by the carrier, but we cannot guarantee delivery time once it leaves our door. Please contact the carrier on your receipt for delivery status using the tracking number provided. Please contact customer service should you need your tracking number.

 

Orders held for customer pick-up will be stored for 2 weeks from the date on your invoice. After 2 weeks, the order will be shipped to the customer at the customer's expense.

 

Order Cancellation
To cancel ANY order, please contact a customer service representative within 24 hours of placing order, IN PERSON Monday-Friday 8:30 AM to 5:30 PM CST at 334-363-0168. Orders CANNOT be canceled by email or voicemail. If an order is canceled before it has shipped but after the credit card has been charged, a 3.6% order processing fee will be assessed. Orders canceled prior to credit card charging are not subject to this fee.

Warranties

All warranty policies are established by the manufacturer. As their authorized distributor, we will process all warranted items originally sold by FlexBilt Customs. If an item fails during the warranty period, the buyer should contact FlexBilt Customs and we will replace or repair the product as per the manufacturer’s warranty stipulations. Please note, warranties do not cover products damaged in shipping (see damaged shipments above), modifications, abuse, unintended use, misuse, acts of God, incorrect installation, or any other act not specifically covered resulting in damage to the product.

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Sales Tax

Orders shipped within Alabama will be charged 8.0% sales tax. If we are provided with a sales tax license, it becomes the responsibility of customer for resale purposes and sales tax liability. Sales tax for orders shipped outside Alabama will not be charged or withheld and is the sole responsibility of the customer.

Copyright & Trademark

All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of FlexBilt Customs and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on FlexBilt Customs website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties.

All FlexBilt Customs trademarks, trade names, service marks and copyrights are proprietary to FlexBilt Customs and can not be used in connection with any product, service or other website or printed material in any manner without FlexBilt Customs written permission. All other trademarks, product names, product features and benefits, company names, logos and copyrights are the property of their respective owners.

Privacy Statement

FlexBilt Customs has created this privacy statement in order to demonstrate the firm commitment to the privacy of visitors and customers. The following discloses the information gathering and dissemination practices for the website: www.FlexBiltCustoms.com

Cookies

Cookies are used to keep track of shopping cart activity and to deliver information customized to respective customer interests. A cookie is stored only on the customer's respective computer and does not contain any credit card, address, or other personal information. The cookies are not shared with any other company.

IP Addresses

IP addresses are used to help diagnose problems related to server operations. IP addresses are also used to help identify customers, their respective shopping carts and to gather broad demographic information.

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Information Use

Individual contact, registration, order, contest, shared pics, survey and other information collected online from users (including name, address, email, telephone, demographic, vehicle) will not be sold, rented or provided to third parties for any type of use. FlexBilt Customs reserves the right to use this information to send its users company related information or promotional material. Users are afforded a clear opportunity to opt-out of any email list as outlined in the FlexBilt Customs email privacy policy:

 

      Email Privacy Policy

  • This email privacy policy has been created to demonstrate FlexBilt Customs firm commitment to your privacy and the protection of your information.

  • Why did you receive an email from us?If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

  • How we protect your privacyWe use security measures to protect against the loss, misuse and alteration of data used by our system.

  • Sharing and Usage - We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

  • How can you stop receiving email from us? - Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.